Returns, Refunds & Exchanges | REPULO'S
REPULO'S · Customer Care

Returns & Refunds

You have 14 calendar days from the day you receive your order to return ready-to-wear pieces for a full refund — no reason required. Made-to-measure designs are excluded, and every order is covered by a 2-year statutory warranty.

14Days to return
14Days to refund
2Year warranty
€Original method

How long do I have to return an order?

You have the right to withdraw from a distance contract without giving any reason within 14 calendar days of receiving your goods. To do so, send us a clear statement of withdrawal at order@repulos.com before the deadline expires. You may use our withdrawal form, but it is optional — any clear message is enough.

What condition must returned items be in?

To be accepted, returned items must be:

  • unused, unworn and undamaged, with all original tags attached;
  • in their original or protective packaging;
  • accompanied by proof of purchase.

Which items cannot be returned?

The right of withdrawal does not apply to:

  • Made-to-measure garments produced to your individual measurements or specifications;
  • opened items that cannot be returned for hygiene reasons.

How do I return an item?

Send us your statement of withdrawal at order@repulos.com, then ship the item back within 14 calendar days to the address below. Return shipping is arranged and paid by the customer — we recommend a tracked, insured service.

Return address

REPULO'S
ul. Kolska 9/136
01-045 Warszawa, Poland

When and how will I get my refund?

We will refund all payments you made, including the standard delivery cost, within 14 calendar days of receiving your withdrawal notice. Refunds are made using the same payment method you used for the order, with no processing fees. We may withhold the refund until we receive the returned item or proof that it has been sent back.

How do I report a faulty or defective item?

We are liable for physical and legal defects under the statutory warranty (rękojmia), in line with the Polish Civil Code (Articles 556–576) and EU consumer law. This warranty applies for 2 years from the date the product is delivered. If a defect is found within the first year, it is presumed to have existed at the time of sale.

To file a complaint, email order@repulos.com including:

  • the name and email address used for the order;
  • your order number;
  • a description of the defect and the date you noticed it;
  • photos of the defect, where visible;
  • your preferred resolution — repair, replacement, price reduction, or withdrawal from the contract.

We will respond to your complaint within 14 calendar days of receiving it.

What if we can't resolve a dispute?

You may also use out-of-court dispute resolution, including the permanent consumer arbitration court at the Trade Inspection Authority, help from a municipal or district consumer ombudsman, or the EU online dispute resolution (ODR) platform at ec.europa.eu/consumers/odr.

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Frequently asked questions

Can I return a REPULO'S dress if I've changed my mind?

Yes. You have 14 calendar days from delivery to return ready-to-wear items, provided they are unworn, undamaged and have their original tags.

Are made-to-measure pieces returnable?

No. Because made-to-measure garments are produced to your individual measurements, they are excluded from the right of withdrawal.

Who pays for return shipping?

Return shipping is paid by the customer. We recommend a tracked, insured service.

How quickly will I be refunded?

Within 14 calendar days of receiving your withdrawal notice, using your original payment method, with no fees.

What if my item is faulty?

You're covered by a 2-year statutory warranty. Email order@repulos.com with your order number, a description and photos of the defect, and we'll respond within 14 days.

Policy effective from 30 April 2026.

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