REPULO’S FAQ: Pleated Dresses & Made-to-Measure

Yes. Every REPULO’S piece can be ordered entirely online. For made-to-measure, you take your measurements at home following our guide – we walk you through it over WhatsApp and check the numbers before the fabric is cut. No visit is required: we ship the finished piece worldwide.

We need five numbers: bust, waist and hip circumference, your height, and the length from shoulder to your preferred hem. Measure over underwear, keeping the tape flat and without tension. It is easiest if someone else measures you. Send us the numbers and we will cross-check them and flag anything that looks off.

In-stock pieces ship within 1–5 business days of confirmed payment. Made-to-measure orders, or a piece produced in a different colour, take 7–12 business days to make, plus delivery time. If you are ordering for a specific date abroad, allow at least three weeks from checkout.

Yes. Most designs can be made in the colour of your choice and in a different length – these are the two most common modifications. Write to us before you place the order with the shade and length you need: we will confirm the fabric is available and give you an exact lead time. Such orders take 7–12 business days.

Write to us before placing the order and tell us your event date and delivery city. We will check whether your size is in stock and give you a realistic date. If we cannot make it in time, we will suggest in-stock pieces that will arrive on schedule rather than risk your event.

Yes, as long as the order has not gone into production or been dispatched. Write to us as soon as possible at order@repulos.com or on WhatsApp with your order number. For made-to-measure pieces the cut-off is the moment the fabric is cut – after that the specification can no longer be changed.

Standard sizing runs XS–L, plus XL and XL+. Compare your measurements with the size guide before ordering: in occasion wear what matters is the circumferences, not the label. If your measurements fall outside the standard grid, we make the piece to your measurements at no extra cost.

This is exactly the case for made-to-measure – the price is the same as a standard size. If you still prefer a stock size, go by the larger circumference: in corset and bias-cut designs a size that is too tight is harder to correct than one that is slightly loose.

Yes. We do fit adjustments and minor tailoring. If your order has arrived and the fit needs correcting, write to us with a photo of you wearing the piece and we will propose a solution: an alteration with us, or guidance for your own tailor.

Yes. You can try our pieces at the Warsaw salon on ul. Lindleya 16, at the Vinnytsia studio, and in our Lviv showroom – by appointment, so we can have the right sizes ready for you. Current addresses are listed on the where to buy page.

Yes. Within Ukraine we ship via Nova Poshta in 1–2 business days. Abroad: EU 5–14 days, UK, USA and Canada 10–21 days, Middle East 7–18 days, Australia and New Zealand 20–35 days. International shipping is free when your order includes at least one full-price item. If your cart contains only Outlet or discounted items, shipping costs EUR 25.

Parcels are dispatched from Ukraine, so any duty, VAT or import charges are set by the rules of the destination country and paid by the recipient, separately from the order and shipping cost. The amount depends on the parcel value and local de minimis thresholds. If this matters to you, write to us before ordering and we will tell you what to expect.

Once your parcel is dispatched we email you the tracking number, which you can follow on the carrier’s website. If the email has not arrived within a day of the dispatch notice, check your spam folder and write to us – we will resend the number on WhatsApp.

Visa and Mastercard, Apple Pay, Google Pay, and monobank instalments for customers in Ukraine. Payments are processed on the banking provider’s side – your card details never reach our website and are not stored by us. Made-to-measure orders are paid in full when you place the order.

Yes – within 14 calendar days of receipt, with no reason required. The piece must be unworn, with tags intact and proof of purchase included. Made-to-measure pieces are excluded, as are hygiene-sensitive categories: lingerie, bodysuits, corsets and swimwear. Return shipping is at the customer’s expense.

Write to order@repulos.com with your order number, a description of the problem and photos of the fault and the label. We will review it and offer a repair, an exchange or a refund. Manufacturing faults are corrected at our expense – including on pieces made to your own measurements.

We work with pleated fabrics, satin, chiffon, velvet and velour. The exact composition of each piece is listed in its product description – the Bree satin dresses, for example, are made from satin: 60% viscose and 40% polyester. If you need details on a particular fabric, write to us before ordering.

The pleats in our fabrics are heat-set, so with proper care they hold for years. The key rules: dry clean or gently hand wash in cool water, without soaking; dry upright on a hanger only, never flat and never in a tumble dryer; use a steamer held away from the fabric instead of an iron; store on a hanger, in a garment bag for longer periods. Machine washing can make the pleats less crisp. Full step-by-step guide: Pleated Clothing Care.

Every design is created by designer Kateryna Nechyporenko and made in our own atelier in Vinnytsia, Ukraine, in limited runs rather than mass production. The same atelier handles made-to-measure orders, so quality and fit do not depend on whether it is a stock size or your own measurements.

Email order@repulos.com or message us on WhatsApp at +380 98 304 5455 – that is the fastest channel. Phone: +380 98 304 5455 in Ukraine, +48 508 772 319 in Poland. We reply on business days, and we also answer messages on Instagram @repulos_brand.