{"id":18491,"date":"2026-04-30T17:36:13","date_gmt":"2026-04-30T17:36:13","guid":{"rendered":"https:\/\/repulos.com\/retours-et-reclamations\/"},"modified":"2026-11-04T17:07:46","modified_gmt":"2026-11-04T17:07:46","slug":"retours-et-reclamations","status":"publish","type":"page","link":"https:\/\/repulos.com\/fr\/retours-et-reclamations\/","title":{"rendered":"RETOURS ET R\u00c9CLAMATIONS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18491\" class=\"elementor elementor-18491 elementor-11\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c1f74cb e-flex e-con-boxed e-con e-parent\" data-id=\"6c1f74cb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-500e1910 elementor-widget elementor-widget-text-editor\" data-id=\"500e1910\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<h1 style=\"text-align:center;margin:24px 0 28px;\">RETOURS ET R\u00c9CLAMATIONS<\/h1>\n<div class=\"rpl-legal\" lang=\"fr\" style=\"font-family:'Jost',sans-serif;font-weight:400;line-height:1.7;color:#1a1a1a;max-width:860px;margin:0 auto;padding:0 20px;\">\n<p>Vous trouverez ici toutes les informations pratiques sur les retours et r\u00e9clamations chez REPULO&rsquo;S. Les informations juridiques figurent sur la page <a href=\"https:\/\/repulos.com\/fr\/retractation\/\">Droit de r\u00e9tractation<\/a> et dans nos <a href=\"https:\/\/repulos.com\/fr\/conditions-generales-de-vente\/\">Conditions g\u00e9n\u00e9rales de vente<\/a>.<\/p>\n<h2>Les retours en bref<\/h2>\n<ul>\n<li>14 jours de droit de r\u00e9tractation \u00e0 compter de la r\u00e9ception, pour tous les articles en taille standard<\/li>\n<li>Pas de droit de r\u00e9tractation pour les articles confectionn\u00e9s selon vos mesures (option \u00ab\u00a0Sur mesure\u00a0\u00bb)<\/li>\n<li>Adresse de retour : Olena Repulo (REPULO\u2019S), ul. Akademika Iangelia 32, 21000 Vinnytsia, Ukraine<\/li>\n<li>Frais de retour \u00e0 votre charge<\/li>\n<li>Les droits de douane et la TVA \u00e0 l\u2019importation \u00e9ventuellement per\u00e7us \u00e0 la livraison reviennent aux douanes de votre pays et non \u00e0 REPULO\u2019S : nous ne pouvons donc malheureusement pas les rembourser nous-m\u00eames. Nous vous envoyons volontiers tous les documents utiles si vous souhaitez les r\u00e9cup\u00e9rer aupr\u00e8s du transporteur ou des douanes.<\/li>\n<li>Remboursement au plus tard 14 jours apr\u00e8s r\u00e9ception de votre r\u00e9tractation, avec le m\u00eame moyen de paiement<\/li>\n<\/ul>\n<h2>Comment retourner un article<\/h2>\n<ol>\n<li><strong>Signalez votre r\u00e9tractation<\/strong>\u00a0: le plus simple est d\u2019utiliser le bouton <a href=\"https:\/\/repulos.com\/fr\/retractation\/#formulaire-retractation\">\u00ab\u00a0Se r\u00e9tracter du contrat ici\u00a0\u00bb<\/a>, ou d\u2019\u00e9crire \u00e0 <a href=\"mailto:order@repulos.com\">order@repulos.com<\/a>, ou encore d\u2019utiliser le mod\u00e8le de formulaire de r\u00e9tractation.<\/li>\n<li><strong>Envoyez le colis<\/strong> dans les 14 jours suivant votre r\u00e9tractation \u00e0 notre atelier de Vinnytsia. \u00c9crivez-nous avant l\u2019envoi, nous vous aiderons \u00e0 exp\u00e9dier le colis depuis votre pays. Indiquez votre num\u00e9ro de commande et conservez la preuve d\u2019envoi.<\/li>\n<li><strong>Remboursement<\/strong>\u00a0: nous vous remboursons d\u00e8s r\u00e9ception de l\u2019article ou de la preuve d\u2019envoi.<\/li>\n<\/ol>\n<p>Dans la mesure du possible, renvoyez l\u2019article non port\u00e9, avec toutes ses \u00e9tiquettes et bien emball\u00e9. Votre responsabilit\u00e9 n\u2019est engag\u00e9e qu\u2019en cas de d\u00e9pr\u00e9ciation r\u00e9sultant de manipulations autres que celles n\u00e9cessaires pour \u00e9tablir la nature, les caract\u00e9ristiques et le bon fonctionnement de l\u2019article.<\/p>\n<h2>R\u00e9clamation pour d\u00e9faut de conformit\u00e9<\/h2>\n<p>Tous nos articles, y compris les pi\u00e8ces sur mesure, b\u00e9n\u00e9ficient des garanties de conformit\u00e9 pr\u00e9vues par la loi applicable. Si un article pr\u00e9sente un d\u00e9faut, \u00e9crivez-nous \u00e0 <a href=\"mailto:order@repulos.com\">order@repulos.com<\/a> en indiquant\u00a0:<\/p>\n<ul>\n<li>votre nom et votre num\u00e9ro de commande<\/li>\n<li>une br\u00e8ve description du d\u00e9faut<\/li>\n<li>des photos du d\u00e9faut et de l\u2019\u00e9tiquette<\/li>\n<\/ul>\n<p>Nous vous r\u00e9pondons sous 14 jours et, \u00e0 votre choix, r\u00e9parons ou rempla\u00e7ons l\u2019article sans frais. Si ce n\u2019est pas possible, vous pouvez obtenir une r\u00e9duction du prix ou la r\u00e9solution du contrat. Les frais de renvoi d\u2019un article d\u00e9fectueux sont \u00e0 notre charge.<\/p>\n<h2>Retouche offerte<\/h2>\n<p>Un mod\u00e8le ne tombe pas parfaitement\u00a0? Nous vous proposons une retouche offerte, en taille standard comme en sur-mesure. Envoyez-nous des photos et une courte vid\u00e9o de vous portant l\u2019article\u00a0: nous vous proposerons une solution. Ce service s\u2019ajoute \u00e0 vos garanties l\u00e9gales.<\/p>\n<h2>Contact<\/h2>\n<p>E-mail\u00a0: <a href=\"mailto:order@repulos.com\">order@repulos.com<\/a> \u00b7 WhatsApp\u00a0: +380 98 304 5455 \u00b7 T\u00e9l\u00e9phone Pologne\u00a0: +48 508 772 319<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>RETOURS ET R\u00c9CLAMATIONS Vous trouverez ici toutes les informations pratiques sur les retours et r\u00e9clamations chez REPULO&rsquo;S. Les informations juridiques [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-18491","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/repulos.com\/fr\/wp-json\/wp\/v2\/pages\/18491","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/repulos.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/repulos.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/repulos.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/repulos.com\/fr\/wp-json\/wp\/v2\/comments?post=18491"}],"version-history":[{"count":6,"href":"https:\/\/repulos.com\/fr\/wp-json\/wp\/v2\/pages\/18491\/revisions"}],"predecessor-version":[{"id":25824,"href":"https:\/\/repulos.com\/fr\/wp-json\/wp\/v2\/pages\/18491\/revisions\/25824"}],"wp:attachment":[{"href":"https:\/\/repulos.com\/fr\/wp-json\/wp\/v2\/media?parent=18491"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}