{"id":14187,"date":"2026-04-30T17:36:13","date_gmt":"2026-04-30T17:36:13","guid":{"rendered":"https:\/\/repulos.com\/rueckgabe-und-reklamation\/"},"modified":"2026-10-11T17:31:54","modified_gmt":"2026-10-11T17:31:54","slug":"devoluciones-y-reclamaciones","status":"publish","type":"page","link":"https:\/\/repulos.com\/es\/devoluciones-y-reclamaciones\/","title":{"rendered":"DEVOLUCIONES Y RECLAMACIONES"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14187\" class=\"elementor elementor-14187 elementor-11\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8fef6ba e-flex e-con-boxed e-con e-parent\" data-id=\"8fef6ba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16f4600 elementor-widget elementor-widget-html\" data-id=\"16f4600\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"rpl-legal\" style=\"font-family:'Jost',sans-serif;font-weight:400;line-height:1.7;color:#1a1a1a;max-width:860px;margin:0 auto;padding:0 20px;\">\n<p>Aqu\u00ed encontrar\u00e1s toda la informaci\u00f3n pr\u00e1ctica sobre devoluciones y reclamaciones en REPULO'S. La informaci\u00f3n con valor jur\u00eddico figura en la <a href=\"https:\/\/repulos.com\/es\/desistimiento\/\">informaci\u00f3n sobre el derecho de desistimiento<\/a> y en nuestras <a href=\"https:\/\/repulos.com\/es\/condiciones-generales\/\">condiciones generales de contrataci\u00f3n<\/a>.<\/p>\n<h2>Devoluciones de un vistazo<\/h2>\n<ul>\n<li>14 d\u00edas naturales de derecho de desistimiento desde la recepci\u00f3n para todas las prendas en tallas est\u00e1ndar<\/li>\n<li>Sin derecho de desistimiento para las prendas confeccionadas a medida (opci\u00f3n \u00abA medida\u00bb)<\/li>\n<li>Direcci\u00f3n de devoluci\u00f3n en la UE: REPULO'S, Oficina 509, ul. Williama Heerleina Lindleya 16, 02-013 Varsovia, Polonia<\/li>\n<li>Los gastos de devoluci\u00f3n corren de tu cuenta<\/li>\n<li>Reembolso a m\u00e1s tardar 14 d\u00edas despu\u00e9s de recibir tu desistimiento, con el mismo medio de pago<\/li>\n<\/ul>\n<h2>C\u00f3mo funciona la devoluci\u00f3n<\/h2>\n<ol>\n<li><strong>Comunica el desistimiento:<\/strong> lo m\u00e1s f\u00e1cil es con el bot\u00f3n <a href=\"https:\/\/repulos.com\/es\/desistimiento\/#formulario-desistimiento\">\u00abDesistir del contrato aqu\u00ed\u00bb<\/a>, por correo electr\u00f3nico a order@repulos.com o con el modelo de formulario de desistimiento.<\/li>\n<li><strong>Env\u00eda el paquete:<\/strong> en un plazo de 14 d\u00edas desde el desistimiento a la direcci\u00f3n de Varsovia. Incluye el n\u00famero de pedido y guarda el justificante de env\u00edo.<\/li>\n<li><strong>Reembolso:<\/strong> te devolvemos el importe en cuanto recibimos la prenda o nos env\u00edas el justificante de env\u00edo.<\/li>\n<\/ol>\n<p>Devuelve la prenda, a ser posible, sin usar, con todas las etiquetas y bien embalada. Solo responder\u00e1s de la disminuci\u00f3n de valor si se debe a una manipulaci\u00f3n distinta de la necesaria para comprobar la naturaleza, las caracter\u00edsticas y el funcionamiento de la prenda.<\/p>\n<h2>Reclamaci\u00f3n por falta de conformidad<\/h2>\n<p>Todas las prendas, tambi\u00e9n las confeccionadas a medida, tienen una garant\u00eda legal de tres a\u00f1os desde la entrega. Si una prenda presenta una falta de conformidad, escr\u00edbenos a <a href=\"mailto:order@repulos.com\">order@repulos.com<\/a> y env\u00edanos:<\/p>\n<ul>\n<li>tu nombre y el n\u00famero de pedido<\/li>\n<li>una breve descripci\u00f3n del defecto<\/li>\n<li>fotos del defecto y de la etiqueta<\/li>\n<\/ul>\n<p>Te respondemos en un plazo de 14 d\u00edas y, a tu elecci\u00f3n, reparamos o sustituimos la prenda. Si no es posible, puedes pedir una rebaja del precio o resolver el contrato. Los gastos de devoluci\u00f3n de la prenda defectuosa corren de nuestra cuenta.<\/p>\n<h2>Ajuste de la prenda<\/h2>\n<p>Si un modelo no te queda perfecto, te ofrecemos un ajuste gratuito, tanto en tallas est\u00e1ndar como en prendas a medida. Env\u00edanos fotos y un v\u00eddeo corto con el vestido puesto y te propondremos una soluci\u00f3n. Este servicio se suma a tus derechos legales.<\/p>\n<h2>Contacto<\/h2>\n<p>Correo electr\u00f3nico: <a href=\"mailto:order@repulos.com\">order@repulos.com<\/a> \u00b7 WhatsApp: +380 98 304 5455 \u00b7 Tel\u00e9fono Polonia: +48 508 772 319<\/p>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<p class=\"e-740d5c6-2f1eedf e-paragraph-base e-default-p\" data-interaction-id=\"740d5c6\" data-e-type=\"widget\" data-id=\"740d5c6\"><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Aqu\u00ed encontrar\u00e1s toda la informaci\u00f3n pr\u00e1ctica sobre devoluciones y reclamaciones en REPULO&#8217;S. La informaci\u00f3n con valor jur\u00eddico figura en la [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-14187","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/repulos.com\/es\/wp-json\/wp\/v2\/pages\/14187","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/repulos.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/repulos.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/repulos.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/repulos.com\/es\/wp-json\/wp\/v2\/comments?post=14187"}],"version-history":[{"count":1,"href":"https:\/\/repulos.com\/es\/wp-json\/wp\/v2\/pages\/14187\/revisions"}],"predecessor-version":[{"id":14194,"href":"https:\/\/repulos.com\/es\/wp-json\/wp\/v2\/pages\/14187\/revisions\/14194"}],"wp:attachment":[{"href":"https:\/\/repulos.com\/es\/wp-json\/wp\/v2\/media?parent=14187"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}